Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 16 June 2026
Lagoon Main Beach ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, hold, and disclose your personal information, and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website or services, you agree to the collection and use of information in accordance with this policy.
Who we are
Lagoon Main Beach provides residential rental and property management services at 11 Cronin Avenue, Main Beach QLD 4217. If you have any questions about this policy or how we handle your information, you can contact us using the details at the end of this page.
Information we collect
The personal information we collect may include:
- Your name, email address, phone number, and postal address.
- Details of the property you own or are enquiring about, including tenancy and lease information.
- Information you provide in enquiry, application, or contact forms, including your preferences and any notes you choose to share.
- Identity and supporting documentation required to assess a rental application or manage a property, where applicable.
- Technical information such as your IP address, browser type, and how you use our website (see "Cookies and analytics" below).
How we collect your information
We collect personal information directly from you when you complete a form on our website, email or call us, apply for a property, or otherwise interact with our team. We may also collect information from third parties such as referees, previous agents, or tenancy databases where this is reasonably necessary and permitted by law.
How we use your information
We use your personal information to:
- Respond to your enquiries and provide the services you have requested.
- Process rental applications and manage tenancies and properties.
- Communicate with you about your enquiry, property, or tenancy.
- Maintain and improve our website and services.
- Meet our legal, regulatory, and contractual obligations.
Disclosure of your information
We do not sell your personal information. We may disclose it to third parties where reasonably necessary to provide our services, including property owners, prospective or current tenants, trades and contractors, referees, tenancy databases, and our professional advisers. We may also disclose information where required or authorised by law. We take reasonable steps to ensure any third party handles your information in line with applicable privacy laws.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. When information is no longer required, we take reasonable steps to securely destroy or de-identify it. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
Cookies and website analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not work as intended. We may use analytics services to collect aggregated, non-identifying information about website usage to help us improve our content and experience.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page with a revised "last updated" date. We encourage you to review this page periodically.
Contact us
If you have any questions, requests, or concerns about this privacy policy or your personal information, please contact us:
Lagoon Main Beach
11 Cronin Avenue, Main Beach QLD 4217
Phone: 07 3666 8609
Email: reception@lagoonmainbeach.com
